Refund policy

Every Warmzy order comes with a 90-day money-back guarantee. Try it at home for 90 days. Wear it, wash it and sleep in it. If it's not for you, send it back for a full refund of the product price.

How the 90-day guarantee works

• You have 90 days from delivery to ask for a return.
• It doesn't need to be unused or in its original packaging. Please send back the blanket, its controller and its power cord.

How to start a return

Email us at hello@warmzyhome.com with your order number and a short note about what's wrong. We'll reply with return instructions and the address to send it to. Please wait for our reply before you mail anything, since returns sent without instructions can't be processed.

Refunds

• Return shipping is paid by the customer, unless we sent the wrong item or it arrived damaged or defective.
• Refunds go back to your original payment method within 5 business days after we receive and check your return.
• Your bank may take a few more days to post the refund.

Couple Packs and Family Packs

Refunds are based on what you actually paid. If you send back a whole pack, you get back what you paid for it. If you send back part of a pack, we refund the per-blanket price you paid in that pack.

Damaged, defective or wrong items

If your order arrives damaged, has a defect, or isn't what you ordered, contact us within 48 hours of delivery with clear photos and your order number. We'll send a replacement or refund you, and you won't pay for return shipping.

Exchanges

Want a different color? Return the one you have, and once the return is accepted, place a new order for the color you want.

Items we can't take back

• Items damaged through misuse, like washing or soaking the controller
• Requests sent more than 90 days after delivery
• Gift cards

Questions

Reach us anytime through our contact page or at hello@warmzyhome.com.